Action States and Results

This page enumerates the different states/results of a CallFire action. In our terminology, an action is a single call or text sent or received by our platform.

Action (Call/Text) State Options

Action states can be terminal or non-terminal.

• READY - The action is waiting to be executed.
• SELECTED - The action is currently being executed.
• FINISHED - The action has been executed successfully.
• DISABLED - The contact batch which contained the action is currently disabled.
• SKIPPED - Not supported by API v2. Returned when a CCC (Cloud Call Center) agent skipped a call.
• DNC - The action's recipient To Number is on a Do Not Call list.
• DUP - The action's recipient To Number is already waiting to be executed. The meaning of DUP is "duplicate;" in other words, there is a call or text to the same number already in the request (the campaign). You would get this state if you tried to text "1234567890" and "1234567890" in the same request: the second "1234567890" would be marked DUP.
• INVALID - The action's recipient To Number is in a bad format or has an incorrect area code, for example "1234567890" - there is no "123" area code in the US.
• TIMEOUT - The call or yext was attempted but the result has not been reported back.
• PERIOD_LIMIT - Indicates that the same recipient has been contacted too frequently.
• CALLBACK - Not supported by API v2. Returned when a CCC agent scheduled a callback for specific call.

Result Options

Results for calls

• LA - The call was answered by a person.
• AM - The call was answered by an answering machine.
• BUSY - The phone number returned a busy signal.
• DNC - The call attempted was to a number that is on a Do Not Call list.
• XFER - The call was transferred
• NO_ANS - The call was not answered.
• XFER_LEG - The call became part of a transfer.
• SD - Not supported by API v2. This is a Smart Drop result, used only by legacy platform clients.
• POSTPONED - Not supported by API v2. A call in this state can be retried.
• ABANDONED - Not supported by API v2. A CCC call is ABANDONED when the agent that initiated it hung up before the call was connected.
• SKIPPED - Not supported by API v2. A CCC agent skipped a call to specific contact while the call was being dialed.

Results for Texts

• SENT - The text message was sent successfully.
• RECEIVED - A reply to your text was received.
• DNT - The phone number is on a Do Not Text list.
• TOO_BIG - The text message was too long to be sent.

Results for both Call and Text Actions

• INTERNAL_ERROR - The CallFire service returned an error. You should retry or contact CallFire Support.
• CARRIER_ERROR - The local telephone carrier is temporarily overloaded, or a high dialing speed to a certain location is causing the telecom provider to reject calls, or the phone number is disconnected, or the phone number doesn't accept text messages.
• CARRIER_TEMP_ERROR - The local telephone carrier had a temporary error but the message will be retried by the carrier.
• UNDIALED - The number was not dialed.

Responses Status Codes

• 200 Success - The request has been finished successfully.
• 400 Bad Request - This error code has a lot of possible causes, such as an incorrect parameter, an invalid request payload or incorrect Content-Type header. First of all, check that all parameters have the correct data or data type. If the error persists, contact CallFire support.
• 401 Not Authorized - The username or password is incorrect. Perhaps the login has expired. Please verify account login credentials.
• 404 Not Found - The ID or Number that you are trying to edit or get was not found; you should check to see if it is correct.
• 500 Internal Error - CallFire internal error. Please contact support.